Job Summary

The Computer Operator in a consultancy environment is responsible for ensuring smooth operation of computer systems, supporting consultants with technical needs, managing data processing tasks, and maintaining accurate digital records. This role supports the firm s project teams by ensuring timely availability of data, reports, and system resources.

Key Responsibilities

• Monitor and operate computer systems used for consultancy projects, data analysis, and reporting.

• Maintain and update databases, client files, and project documentation.

• Assist consultants with technical tasks such as generating reports, formatting documents, and retrieving data.

• Perform regular system backups and ensure secure storage of client information.

• Troubleshoot basic hardware and software issues and escalate to IT support when necessary.

• Manage email systems, document management tools, and internal communication platforms.

• Prepare daily/weekly system logs, performance reports, and incident documentation.

• Ensure compliance with data protection and confidentiality requirements for client projects.

• Support virtual meetings, presentations, and remote collaboration tools.

• Coordinate with IT and administrative teams for system upgrades and technical support.

Qualifications

• High school diploma or equivalent; a diploma in IT or Computer Science preferred.

• Basic understanding of computer operations, office software, and data management.

• Experience working in a consultancy or service-oriented environment is an advantage.

• Strong organizational skills and attention to detail.

• Ability to handle confidential information responsibly.

• Good communication and customer-service skills.

Preferred Skills

• Knowledge of document management systems and collaboration tools (e.g., MS Office, Google Workspace).

• Basic troubleshooting knowledge of networks, printers, and office equipment.

• Familiarity with creating and formatting professional reports.

• Ability to multitask and support multiple consultancy teams.

Working Conditions

• Office-based environment with interaction across various consultancy departments.

• May require extended screen time and occasional overtime during project deadlines.

• Must maintain a high level of professionalism and confidentiality.