Job Summary

The Dispatcher is responsible for coordinating and monitoring the movement of personnel, vehicles, or equipment to ensure timely and efficient operations. This role requires strong communication, organization, and problem-solving skills to respond to requests, track progress, and adjust schedules as needed.

Key Responsibilities

• Receive and prioritize service calls, delivery requests, or emergency reports

• Dispatch drivers, technicians, or field staff according to schedules and availability

• Monitor routes, locations, and progress using tracking systems or communication tools

• Maintain constant communication with drivers or field personnel

• Provide updates to customers, clients, or internal teams

• Handle delays, route changes, and emergency situations effectively

• Record and maintain accurate logs, reports, and dispatch records

• Ensure compliance with company policies, safety regulations, and procedures

• Coordinate with supervisors and other departments to resolve issues

Qualifications

• High school diploma or equivalent (additional education is a plus)