room avialble for employees

Job Overview

A Hotel Receptionist serves as the first point of contact for guests. They are responsible for creating a welcoming environment, managing check-ins and check-outs, handling reservations, and assisting guests with inquiries and requests to ensure a pleasant stay.

Key Responsibilities

1. Guest Services

   • Welcome guests upon arrival and ensure a smooth check-in/check-out process.

   • Provide information about hotel services, room rates, and local attractions.

   • Handle guest complaints or requests in a professional and timely manner.

   • Coordinate with housekeeping and maintenance for room readiness or issues.

2. Reservations & Administrative Tasks

   • Manage room reservations via phone, email, and booking systems.

   • Maintain accurate records of guest information and payments.

   • Process billing and payments, issue invoices, and manage cash or card transactions.

   • Maintain the front desk area s cleanliness and order.

3. Communication & Coordination

   • Liaise with other departments (housekeeping, food service, management) to ensure smooth operations.

   • Answer phone calls, respond to emails, and relay messages efficiently.

   • Assist with guest transportation, wake-up calls, or special requests.

Skills and Qualifications

• Education: High school diploma or equivalent (Degree in Hospitality Management preferred).

• Experience: Prior front desk or customer service experience (1 2 years preferred).

• Skills:

  • Excellent communication and interpersonal skills.

  • Proficient in hotel management software (e.g., Opera, Cloudbeds, Fidelio).

  • Strong multitasking and organizational abilities.

  • Basic accounting and computer literacy (MS Office).

  • Professional appearance and friendly attitude.

• Languages: Fluency in English; knowledge of additional languages is a plus.