**Hotel Manager Job Description**
**Summary**
The Hotel Manager ensuring ex oversees the daily operations of the hotel,ceptional guest experiences, efficient operations, and financial profitability. This role involves supervising staff, coordinating departments, managing budgets, maintaining quality standards, and handling guest relations to uphold the hotel's reputation.
**Key Responsibilities**
**Operational Management**
* Oversee the day-to-day operations of all hotel departments (Front Office, Housekeeping, Food & Beverage, Maintenance, etc.).
* Ensure smooth execution of hotel services while maintaining high levels of guest satisfaction.
* Implement and monitor hotel policies, procedures, and service standards.
**Guest Relations**
* Handle guest inquiries, requests, and complaints promptly and professionally.
* Monitor guest feedback and take corrective measures to improve service.
* Ensure a welcoming, hospitable environment in all areas of the hotel.
**Staff Management**
* Recruit, train, supervise, and evaluate hotel staff.
* Prepare staff schedules and ensure adequate coverage during all shifts.
* Promote teamwork, motivation, and a positive work culture.
**Financial & Administrative Duties**
* Assist in preparing budgets, forecasts, and financial reports.
* Monitor expenses, occupancy rates, and revenue performance.
* Manage inventory, supplies, and vendor relationships.
**Facility & Safety Oversight**
* Ensure that hotel facilities are clean, well maintained, and compliant with safety and health regulations.
* Coordinate maintenance and repairs with the engineering/maintenance team.
* Implement security protocols to ensure guest and staff safety.
**Marketing & Sales Support**
* Collaborate with the sales and marketing team to promote the hotel.
* Participate in local networking, events, and initiatives to drive occupancy and revenue.
* Support online presence management (reviews, booking platforms, social media).
**Qualifications**
* Bachelor s degree in Hotel Management, Hospitality, Business Administration, or related field (preferred).
* Proven experience in hotel operations or hospitality leadership roles.
* Understanding of PMS systems (Opera, Fidelio, etc.) and hotel software.
* Strong financial and business acumen.
**Skills & Competencies**
* Excellent communication and interpersonal skills.
* Strong leadership and team management abilities.
* Problem-solving and decision-making skills.
* High level of professionalism, customer service orientation, and attention to detail.
* Ability to work under pressure in a fast-paced environment.