Job Summary

The Hotel Manager is responsible for overseeing daily hotel operations to ensure exceptional guest experiences, efficient staff performance, and profitable business outcomes. This role involves managing departments, maintaining service standards, and ensuring compliance with safety and hospitality regulations.

Key Responsibilities

• Oversee daily hotel operations, including front office, housekeeping, food & beverage, and maintenance

• Ensure high levels of guest satisfaction by delivering excellent customer service

• Manage, train, and supervise hotel staff

• Handle guest complaints and resolve issues professionally

• Monitor budgets, control costs, and maximize revenue

• Ensure compliance with health, safety, and hospitality regulations

• Coordinate marketing and promotional activities to increase occupancy

• Maintain hotel facilities and ensure cleanliness and quality standards

• Prepare reports on occupancy rates, revenue, and operational performance

Required Skills & Qualifications

• Bachelor s degree or diploma in Hotel Management or Hospitality (preferred)

• Proven experience in hotel or hospitality management

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Problem-solving and decision-making skills

• Knowledge of hotel management software and reservation systems

• Ability to work flexible hours, including weekends and holidays