Job Summary

The Data Calling Executive is responsible for making outbound and/or inbound calls to customers, clients, or leads to collect, verify, and update data, provide product or service information, and support business development efforts. The role requires good communication skills, attention to detail, and professionalism in handling calls and maintaining accurate records.

Key Responsibilities

• Make outbound calls to potential or existing customers to collect or verify data.

• Update and maintain customer information in CRM or database systems.

• Contact leads provided by the company and record responses accurately.

• Explain products or services to customers (if required) and generate interest.

• Follow communication “scripts” when handling different topics.

• Identify customer needs and forward qualified leads to the sales team.

• Maintain call logs, records, and reports of calls and responses.

• Ensure accuracy and confidentiality of all collected data.

• Achieve daily/weekly call targets and performance goals.

• Follow company guidelines and telecalling etiquette.