Job ID: #2281November 19, 2025
CUSTOMER SERVICE/TELE CALLING (telecaller in hospital)
Skills
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**Job Title:** Telecaller
**Job Summary**
The Telecaller is responsible for handling inbound and outbound calls for the hospital, assisting patients with appointment scheduling, providing information about hospital services, maintaining call records, and ensuring a positive patient experience.
**Key Responsibilities**
**1. Patient Communication**
* Handle incoming patient inquiries related to appointments, doctors availability, treatments, and hospital services.
* Make outbound calls for appointment reminders, follow-ups, and patient feedback.
* Provide accurate information regarding OPD timings, procedures, and billing basics.
**2. Appointment Management**
* Schedule, reschedule, and cancel patient appointments using the hospital s software system.
* Coordinate with doctors, nurses, and departments to verify availability.
**3. Record Keeping**
* Maintain and update patient call logs and communication details in the system.
* Ensure all patient information is recorded accurately and confidentially.
**4. Customer Service**
* Address patient complaints and escalate issues to relevant departments when needed.
* Offer polite, empathetic, and professional communication at all times.
**5. Coordination**
* Work closely with reception, billing, and clinical departments to ensure smooth patient flow.
* Inform patients of preparation requirements for tests or medical procedures, as instructed.
**6. Follow-ups**
* Conduct follow-up calls for discharged patients, pending reports, missed appointments, and feedback surveys.
**Requirements**
* **Education:** Minimum 12th pass; a diploma/degree in healthcare administration is an added advantage.
* **Experience:** Previous experience as a telecaller, front office executive, or customer support role preferred.
* **Skills:**
* Excellent communication in English, Hindi, and/or local language.
* Basic computer skills (MS Office, hospital software).
* Good listening and problem-solving abilities.
* Ability to stay calm and handle high call volumes.
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CUSTOMER SERVICE/TELE CALLING (GOOD COMMUNICATION , CUSTOMER SERVICE)
Interview, Any, fresher or experince, 12th pass.