Job Summary

The Telecaller is responsible for managing outbound and inbound calls, generating leads, answering customer queries, and promoting company products or services. The role requires excellent communication skills, a customer-focused approach, and the ability to meet targets.

Key Responsibilities

• Make outbound calls to potential customers to promote products/services.

• Handle inbound calls and address customer inquiries promptly.

• Generate leads, follow up with prospects, and convert them into customers.

• Maintain a database of customer information and update records regularly.

• Understand customer needs and provide appropriate solutions.

• Achieve daily, weekly, and monthly call and conversion targets.

• Provide accurate information about products or services.

• Escalate issues or customer complaints to the concerned department.

• Prepare and share daily/weekly call reports with the team leader.

Skills & Qualifications

• High school diploma or bachelor s degree preferred.

• Proven experience in telecalling, customer service, or telesales (optional for fresher roles).

• Excellent verbal communication and interpersonal skills.

• Ability to handle rejection and remain motivated.

• Basic computer knowledge (MS Office, CRM tools).

• Fluency in English and/or regional languages