Job ID: #2273November 19, 2025
HOSPITALITY/HOTEL (trainer hospitality for training centre)
Skills
More Details
**Job Title: Hospitality Trainer**
**Job Summary**
The Hospitality Trainer is responsible for developing, delivering, and evaluating training programs that enhance the skills, knowledge, and service quality of hospitality staff. This role ensures that employees consistently meet company standards in guest service, operations, safety, and overall professionalism.
**Key Responsibilities**
* **Training Delivery**
* Conduct engaging training sessions for new and existing staff on customer service, food & beverage operations, front office procedures, housekeeping standards, and company policies.
* Provide hands-on coaching during live operations to reinforce best practices.
* **Training Development**
* Create, update, and maintain training materials, manuals, presentations, and SOPs.
* Design training modules based on organizational needs, industry standards, and customer feedback.
* **Performance Monitoring**
* Evaluate employee performance during and after training sessions.
* Provide constructive feedback and recommend improvement plans.
* Track training completion and performance progress using internal systems.
* **Quality & Service Standards**
* Ensure all team members follow service protocols, safety guidelines, and brand standards.
* Conduct regular audits to assess service quality and consistency.
* **Collaboration**
* Work closely with department managers to identify skill gaps and training needs.
* Support onboarding and orientation programs for new hires.
* Assist in implementing new procedures, menus, or service programs.
**Continuous Improvement**
* Stay updated on hospitality trends and incorporate best practices into training.
* Gather feedback from trainees and leaders to improve training effectiveness.
**Qualifications & Skills**
* Diploma or degree in Hospitality Management, Training & Development, or related field.
* Experience working in hotels, restaurants, or other hospitality environments.
* Strong presentation, communication, and interpersonal skills.
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