Job Title:

Retail Store Manager

Department:

Retail / Store Operations / Sales

Job Purpose:

To oversee the day-to-day operations of the retail store, drive sales, manage staff, and ensure an excellent shopping experience for customers while achieving business targets.

Key Responsibilities:

Store Operations:

• Manage daily store operations including opening, closing, and cash handling

• Maintain store appearance, merchandising, and stock levels

• Ensure compliance with company policies and operational standards

Sales & Performance:

• Achieve sales targets, KPIs, and profitability goals

• Analyze sales performance and implement strategies to improve revenue

• Monitor competitor activities and market trends

Team Management:

• Recruit, train, and supervise store staff (salespersons, cashiers, support staff)

• Allocate tasks, monitor performance, and conduct appraisals

• Motivate team to achieve sales and service excellence

Customer Experience:

• Ensure high levels of customer satisfaction and resolve complaints effectively

• Monitor customer feedback and implement improvements

Inventory & Stock Management:

• Oversee stock levels, replenishment, and inventory audits

• Coordinate with supply chain and logistics teams

• Ensure proper storage, handling, and display of merchandise

Reporting & Administration:

• Prepare daily, weekly, and monthly sales and operational reports

• Manage store expenses and budget adherence

Required Skills & Competencies:

• Strong leadership and team management skills

• Excellent communication and interpersonal skills

• Customer-focused with problem-solving ability

• Knowledge of retail operations, merchandising, and sales analytics

• Ability to work under pressure and meet targets