Job Summary:
The Recovery Executive is responsible for managing and recovering overdue loans and outstanding debts while maintaining a professional and customer-focused approach. This role involves contacting defaulters, negotiating repayment plans, monitoring accounts, and ensuring timely recovery of dues to minimize financial losses for the organization.

Key Responsibilities:

• Monitor overdue loan accounts and identify defaulters.

• Contact customers via phone, email, or in-person visits to recover outstanding payments.

• Assess the customer s repayment capacity and propose feasible repayment solutions.

• Negotiate settlement plans and document agreements according to company policies.

• Maintain accurate records of recovery efforts, communication, and progress reports.

• Coordinate with legal teams for escalated cases requiring legal intervention.

• Analyze recovery data and provide insights to improve collection strategies.

• Ensure compliance with internal policies, regulatory guidelines, and ethical standards.

• Participate in team meetings and contribute to process improvement initiatives.

Qualifications & Skills:

• Bachelor s degree in Finance, Business Administration, or related field.

• Prior experience in loan recovery, collections, or credit management is preferred.

• Strong negotiation and persuasion skills.

• Excellent communication and interpersonal skills.

• Ability to handle challenging situations with professionalism and empathy.

• Attention to detail and proficiency in record-keeping and reporting.

• Knowledge of financial products, loan policies, and regulatory guidelines.

Key Competencies:

• Problem-solving and analytical mindset.

• Resilience and stress management.

• Customer-focused approach while enforcing recovery objectives.

• Team collaboration and adaptability.