Job Summary

The Hotel Receptionist is the first point of contact for guests and is responsible for providing a warm welcome, handling reservations, managing check-ins and check-outs, and ensuring an excellent guest experience throughout their stay.

Key Responsibilities

• Greet guests warmly and professionally upon arrival

• Handle guest check-in and check-out procedures

• Manage room reservations, cancellations, and modifications

• Answer phone calls, emails, and online booking inquiries

• Provide accurate information about hotel services, facilities, and local attractions

• Handle guest complaints and resolve issues promptly or escalate when necessary

• Process payments, issue invoices, and manage cash/card transactions

• Maintain accurate guest records and front desk documentation

• Coordinate with housekeeping and maintenance departments

• Ensure front desk area is clean, organized, and presentable

Skills & Qualifications

• High school diploma or equivalent (hotel management qualification preferred)

• Previous experience in hospitality or customer service is an advantage

• Excellent communication and interpersonal skills

• Basic computer skills and familiarity with hotel management systems (PMS)

• Professional appearance and customer-focused attitude

• Ability to work flexible shifts, including nights, weekends, and holidays