Job Title: Telecaller / Office Staff (Male & Female)
Department: Sales / Customer Service / Office Administration

Job Summary:
The Telecaller/Office Staff is responsible for making outbound and receiving inbound calls to clients, promoting company products/services, generating leads, and providing excellent customer service. The role may also involve basic office administrative tasks and maintaining client databases.

Key Responsibilities:

• Make outbound calls to prospective clients to promote products/services

• Attend inbound calls and respond to customer queries politely and professionally

• Maintain and update client/contact databases accurately

• Follow up on leads and ensure proper documentation of conversations

• Achieve daily, weekly, and monthly call targets and lead generation targets

• Support office administrative tasks like filing, documentation, and data entry

• Coordinate with sales/executive teams for smooth lead conversion

• Report daily call activity and progress to the reporting manager

Eligibility & Qualifications:

• Minimum 10th / 12th / Graduate (any discipline)

• Excellent communication skills in English / Hindi (other languages a plus)

• Basic computer knowledge (MS Office, CRM software)

• Male or Female candidates are eligible

• Freshers can apply; prior telecalling experience is a plus