Job Summary

The Customer Executive is responsible for delivering excellent customer service at the bakery outlet. This role involves greeting customers, handling orders, managing billing, and ensuring a pleasant in-store experience while maintaining the brand s quality and service standards.

Key Responsibilities

• Greet customers warmly and assist them with product selection

• Explain bakery products, ingredients, offers, and promotions to customers

• Take customer orders accurately and process billing using POS systems

• Handle cash, card, and digital payments responsibly

• Ensure proper display and presentation of bakery items

• Maintain cleanliness and hygiene of the counter and customer area

• Coordinate with kitchen and staff to ensure timely order delivery

• Address customer queries, feedback, and complaints politely

• Follow food safety, hygiene, and brand guidelines

• Support daily opening and closing procedures of the outlet

Required Skills & Qualifications

• High school diploma or equivalent

• Prior experience in retail, food service, or customer handling (preferred)

• Good communication and interpersonal skills

• Friendly, polite, and customer-focused attitude

• Ability to work in shifts, including weekends and holidays

• Basic knowledge of billing or POS systems is an advantage