Job Title: Mining Sales & Service Engineer

Department: Mining / OTR / Industrial Sales
Location: Mine Site / Regional Territory
Reporting To: Mining Manager / Regional Head

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Job Summary

The Mining Sales & Service Engineer is responsible for providing technical service support and driving sales growth for mining customers. The role involves on-site support at mine locations, improving product performance, managing customer relationships, and developing new business opportunities.

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Key Responsibilities

Sales Responsibilities

• Manage and develop relationships with mining customers (coal, iron ore, limestone, etc.)

• Promote mining tyres / OTR products / technical services

• Achieve assigned sales targets for volume and revenue

• Identify and develop new mine accounts and business opportunities

• Support techno-commercial proposals, trials, and contract negotiations

Service & Technical Responsibilities

• Provide regular on-site technical service support at mine sites

• Conduct inspections, performance monitoring, and failure analysis

• Analyze product life, wear patterns, and operating conditions

• Recommend improvements to enhance product performance and reduce cost per ton/hour

• Train customer personnel on proper product usage, handling, and maintenance

• Ensure compliance with safety standards and mine regulations

Reporting & Coordination

• Prepare and submit service reports, MIS, and performance data

• Coordinate with internal teams such as operations, service, and R&D

• Track competitor activity and share market intelligence

• Handle customer complaints and ensure timely resolution

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Desired Candidate Profile

• Qualification:

  • Diploma / B.E. / B.Tech in Mechanical Engineering (preferred)

• Experience:

  • 2 8 years of experience in mining, OTR tyres, heavy equipment, or mining services

• Skills & Competencies:

  • Strong technical and analytical skills

  • Sales orientation with good negotiation abilities

  • Effective communication and presentation skills

  • Proficiency in MS Excel and reporting tools

• Other Requirements:

  • Willingness to work at remote mine sites

  • Strong focus on safety and compliance

  • Valid driving license preferred

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Key Performance Indicators (KPIs)

• Sales and revenue achievement

• Customer satisfaction and retention

• Product performance improvement

• New account development

• Safety and service compliance