Job Title

Head of Information Technology (IT Head)

Department

Information Technology

Reports To

CEO / Managing Director / COO / CFO

Role Purpose

The IT Head is responsible for defining, implementing, and managing the organization s IT strategy, infrastructure, applications, and cybersecurity to support business operations, growth, and digital transformation. The role ensures reliability, security, scalability, and cost-effectiveness of IT systems.

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Key Responsibilities

1. IT Strategy & Governance

• Develop and execute IT strategy aligned with business objectives.

• Establish IT policies, standards, procedures, and governance frameworks.

• Drive digital transformation and technology innovation initiatives.

2. Infrastructure & Systems Management

• Oversee IT infrastructure including servers, networks, data centers, cloud platforms, and end-user computing.

• Ensure high availability, performance, and scalability of systems.

• Manage ERP, CRM, HRMS, and other business applications.

3. Cybersecurity & Risk Management

• Define and implement cybersecurity strategy and controls.

• Ensure data security, privacy, backup, and disaster recovery.

• Manage IT audits, risk assessments, and compliance (ISO 27001, GDPR, etc., as applicable).

4. Application & Digital Solutions

• Lead implementation, upgrade, and integration of enterprise applications.

• Support automation, analytics, and digital tools to improve operational efficiency.

• Coordinate with business teams to understand requirements and deliver solutions.

5. IT Operations & Service Delivery

• Ensure effective IT service management and user support (helpdesk, SLAs).

• Monitor system performance and resolve major incidents and outages.

• Implement ITIL or similar best practices for service management.

6. Team Leadership & Development

• Lead, mentor, and manage IT managers, engineers, developers, and support staff.

• Plan manpower, training, and skill development programs.

• Foster a culture of innovation, accountability, and continuous improvement.

7. Vendor & Budget Management

• Manage IT budgets (CAPEX & OPEX) and optimize technology costs.

• Evaluate, select, and manage vendors, system integrators, and service providers.

• Negotiate contracts, licenses, and service agreements.

8. Business Continuity & Compliance

• Establish disaster recovery and business continuity plans.

• Ensure compliance with regulatory, statutory, and internal audit requirements.

• Maintain documentation, system architecture, and operational procedures.

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Key Skills & Competencies

• Strong understanding of IT infrastructure, applications, cloud, and cybersecurity.

• Strategic thinking with strong business alignment.

• Leadership, stakeholder management, and communication skills.

• Project management and change management expertise.

• Problem-solving, risk management, and decision-making abilities