Front Office Manager Job Description

Position Overview:
The Front Office Manager oversees all front desk operations to ensure a smooth and efficient guest experience. This role involves supervising front office staff, managing daily administrative tasks, resolving guest concerns, and maintaining high standards of service and hospitality.

Key Responsibilities

Guest Services

• Ensure exceptional customer service for all guests from arrival to departure

• Handle escalated guest concerns, complaints, and special requests

• Monitor and maintain high service standards at the reception desk

Front Office Operations

• Oversee daily front desk functions including check-in, check-out, reservations, and billing

• Coordinate room assignments, availability, and hotel occupancy

• Monitor front office systems, cash handling procedures, and financial reporting

Staff Supervision

• Recruit, train, schedule, and evaluate front office staff

• Provide coaching, leadership, and performance feedback

• Conduct team meetings and enforce company policies and standards

Administration & Coordination

• Collaborate with housekeeping, maintenance, and other departments to ensure smooth operations

• Prepare daily, weekly, and monthly operational reports

• Maintain accurate records, logs, and documentation

• Implement policies, procedures, and service improvements

Sales & Customer Relations

• Promote hotel services, features, and upsell opportunities

• Support sales initiatives and special events

• Maintain strong relationships with guests, corporate clients, and vendors

Qualifications & Skills

• Bachelor s degree in Hospitality, Business Administration, or related field (preferred)

• 3 5 years of experience in front office or hotel operations

• Strong leadership and team management abilities

• Excellent communication and interpersonal skills