Job Summary:
The Front Office Executive is the first point of contact for hotel guests, responsible for ensuring a warm welcome, smooth check-in/check-out processes, and excellent customer service throughout the guest s stay.

Key Responsibilities:

• Greet and welcome guests in a courteous and professional manner

• Handle check-in and check-out procedures efficiently

• Manage room reservations, cancellations, and special requests

• Answer phone calls, emails, and guest inquiries promptly

• Provide information about hotel facilities, services, and local attractions

• Maintain accurate guest records and billing information

• Coordinate with housekeeping, maintenance, and other departments

• Handle guest complaints or issues and resolve them professionally

• Ensure front desk area is tidy, organized, and well-presented

Required Skills and Qualifications:

• High school diploma or equivalent; hotel management diploma preferred

• Excellent communication and interpersonal skills

• Friendly, professional, and guest-focused attitude

• Basic computer skills (reservation systems, MS Office)

• Ability to multitask and remain calm under pressure