Job Summary

The Customer Care Executive is responsible for providing excellent customer support by handling enquiries, resolving complaints, and maintaining strong relationships with customers. The role focuses on customer satisfaction, follow-ups, and after-sales support.

Key Responsibilities

• Handle customer enquiries through phone calls, WhatsApp, emails, and in-store visits

• Assist customers with product information, schemes, offers, and services

• Manage after-sales support including repairs, exchanges, and service follow-ups

• Address customer complaints and ensure timely resolution

• Maintain customer records and update CRM systems

• Follow up with customers for feedback, repeat visits, and special occasions

• Coordinate with sales, service, and store teams for smooth operations

• Ensure professional communication and brand representation

Desired Candidate Profile

• Education: Minimum 12th pass (Graduate preferred)

• Experience:

  • 1 4 years of experience in customer care, CRM, or retail support

  • Jewellery / retail experience preferred but not mandatory

• Skills & Competencies:

  • Excellent communication and listening skills

  • Customer-focused and problem-solving attitude

  • Basic computer knowledge (CRM, MS Excel)

  • Polite, patient, and professional approach

Key Performance Indicators (KPIs)

• Customer satisfaction and feedback scores

• Resolution time for customer queries and complaints

• Accuracy of customer data and follow-ups

• Repeat customer engagement

Compensation & Benefits

• Competitive salary

• Performance incentives

• PF, ESI, insurance, and statutory benefits

• Career growth opportunities in CRM and retail operations