Job Overview:

We are looking for a customer-focused, motivated, and knowledgeable Counter Sales Representative to join our team at [Jewelry Shop Name]. As a Counter Sales Representative, you will be responsible for assisting customers in selecting and purchasing fine jewelry, providing excellent customer service, handling transactions, and maintaining the sales floor s presentation. A strong passion for jewelry and exceptional communication skills are key to success in this role.

Key Responsibilities:

• Customer Interaction: Greet customers warmly, listen to their needs, and provide personalized assistance in selecting jewelry that suits their preferences and budget.

• Product Knowledge: Maintain in-depth knowledge of jewelry products, including materials (gold, diamonds, silver, gemstones, etc.), and be able to advise customers on product care, trends, and specifications.

• Sales Transactions: Process customer purchases accurately, including handling cash, credit cards, and jewelry financing options. Ensure all transactions are processed quickly and efficiently.

• Store Presentation: Keep the counter area clean and organized, ensuring all jewelry is displayed properly and attractively. Maintain high standards of visual merchandising.

• Customer Support: Assist with returns, exchanges, and repairs in compliance with store policies, providing a smooth and customer-friendly process.

• Inventory Management: Assist in managing stock levels, inventory tracking, and reporting any discrepancies to the store manager.

• Upselling & Cross-Selling: Identify opportunities to upsell or cross-sell additional items such as jewelry accessories, gift wrapping, and cleaning services to enhance the customer experience.

• Maintain Security: Ensure all jewelry pieces are securely displayed and follow store security procedures to minimize the risk of theft or loss.

• Sales Goals: Actively contribute to meeting store sales targets by promoting new arrivals, seasonal promotions, and special offers.

• Team Collaboration: Work with other team members to ensure smooth operations, support during busy times, and contribute to a positive store atmosphere.

Qualifications:

• Experience: Previous experience in retail sales, particularly in a jewelry, luxury goods, or fashion environment, is a plus.

• Skills:

  • Strong communication and interpersonal skills to engage customers effectively.

  • Excellent customer service orientation, with a friendly and approachable manner.