Job Description:

We are seeking a customer-focused Relationship Officer (IO Position) to build and maintain strong relationships with clients and partners. The role involves client coordination, account support, follow-ups, and ensuring high levels of customer satisfaction while supporting business growth.

Key Responsibilities:

• Build and maintain strong relationships with customers and clients

• Act as the main point of contact for assigned accounts

• Handle client inquiries, service requests, and follow-ups

• Support onboarding of new clients and documentation

• Coordinate with internal teams to ensure timely service delivery

• Maintain accurate client records and reports

• Identify opportunities for cross-selling or upselling

• Ensure customer satisfaction and retention

Requirements:

• Bachelor s degree or diploma (preferred)

• Experience in relationship management, customer service, or sales is an advantage

• Strong communication and interpersonal skills

• Basic computer knowledge and reporting skills

• Willingness to work in office and field as required

Skills & Qualities:

• Customer-oriented mindset

• Good negotiation and problem-solving skills

• Organized and detail-oriented

• Ability to work independently and in a team

Benefits (Optional):

• Competitive salary

• Performance-based incentives

• Travel allowance (if applicable)

• Career growth opportunities