Job Summary:

We are seeking an experienced and results-driven Chief Telecaller to lead and manage the telecalling team. The role involves supervising daily calling operations, ensuring target achievement, training telecallers, and maintaining high-quality customer interactions.

Key Responsibilities:

• Lead, manage, and motivate the telecalling team

• Assign daily call targets and monitor individual performance

• Ensure adherence to calling scripts, quality standards, and company policies

• Handle escalated customer issues and complex queries

• Train new telecallers and conduct regular coaching sessions

• Monitor call quality and provide constructive feedback

• Prepare daily, weekly, and monthly performance reports

• Coordinate with sales and management teams for strategy alignment

• Analyze call data to improve conversion rates and productivity

• Ensure CRM data accuracy and proper follow-up management

Requirements & Skills:

• Graduate or equivalent qualification

• Proven experience as a Telecaller with leadership responsibilities

• Strong leadership, team management, and motivational skills

• Excellent verbal communication and listening skills

• Ability to handle pressure and meet deadlines

• Strong problem-solving and decision-making abilities

• Proficiency in CRM software and MS Office

• Target-driven mindset with strong analytical skills