Job ID: #2272November 19, 2025
MANAGER (Centre manager for training centre)
More Details
 **Job Title: Center Manager**

 **Job Summary**

The Center Manager is responsible for overseeing the daily operations, staff performance, customer experience, and overall efficiency of the center. This role ensures that the center meets its operational, financial, and service goals by managing resources, implementing policies, and maintaining a productive, positive environment.

 **Key Responsibilities**

 **Operational Management**

* Oversee day-to-day center operations to ensure smooth functioning.
* Implement and enforce organizational policies, standards, and procedures.
* Monitor facility upkeep, safety, and cleanliness.
* Manage scheduling for staff, classes, services, or appointments.

**Staff Leadership & Development**

* Recruit, train, supervise, and evaluate center staff.
* Conduct team meetings and provide ongoing coaching.
* Create a positive, collaborative, and high-performance work culture.
* Assign duties and ensure staff adherence to service standards.

 **Customer Service & Experience**

* Ensure excellent customer satisfaction and handle escalated issues.
* Monitor customer feedback and implement improvements.
* Build strong relationships with clients, vendors, and community partners.

 **Financial & Administrative Duties**

* Manage center budgets, expenses, and financial reporting.
* Oversee billing, invoicing, and inventory management.
* Track performance metrics (KPIs) and prepare regular operational reports.

 **Strategic Planning**

* Develop and execute plans to increase center efficiency and profitability.
* Support marketing initiatives and promotional activities.
* Analyze trends and recommend operational improvements.

**Qualifications & Skills**

* Bachelor s degree in Business Administration, Management, or related field (preferred).
* Proven experience in center management or similar leadership role.
* Strong leadership, team-building, and communication skills.
* Excellent organizational and problem-solving abilities.
* Customer-oriented mindset with strong conflict-resolution skills.
* Proficiency in MS Office and relevant management softwarre