Job Summary

We are seeking a confident and customer-focused Bilingual Telecaller who can communicate fluently in [Language 1] and [Language 2]. The role involves making and receiving calls, assisting customers, handling inquiries, promoting products or services, and maintaining accurate call records while delivering excellent customer service.

Key Responsibilities

• Make outbound calls and handle inbound calls in both languages professionally

• Communicate product or service information clearly to customers

• Address customer inquiries, complaints, and follow-ups efficiently

• Generate leads and convert calls into sales (if applicable)

• Maintain accurate call logs and customer records

• Meet daily/weekly call and performance targets

• Ensure high levels of customer satisfaction

• Follow company scripts, policies, and quality standards

Required Skills & Qualifications

• Fluency in [Language 1] and [Language 2] (verbal communication mandatory)

• Proven experience as a telecaller, call center agent, or customer service representative (preferred)

• Strong communication, persuasion, and listening skills

• Basic computer knowledge (MS Office, CRM systems)

• Ability to handle rejection and work under pressure

• Positive attitude and problem-solving mindset

Education & Experience

• Minimum qualification: High School / Graduate

• Prior telecalling or customer support experience is an advantage