Job Title: Assistant Manager (Banking)

Job Purpose

To support the Branch Manager in daily banking operations, staff supervision, customer service, and business development while ensuring compliance with banking policies and regulatory requirements.

Key Responsibilities

• Assist the Branch Manager in managing branch operations and performance

• Supervise and support staff to ensure efficient service delivery

• Handle customer escalations and resolve complaints professionally

• Support sales and business development activities to achieve targets

• Ensure compliance with bank policies, procedures, and regulatory guidelines

• Monitor transactions to reduce operational and financial risks

• Approve transactions within assigned authority limits

• Prepare reports on branch performance, sales, and operations

• Assist in staff training, scheduling, and performance monitoring

• Ensure a high level of customer satisfaction and service quality

Required Skills and Qualities

• Strong leadership and team management skills

• Excellent communication and decision-making abilities

• Good knowledge of banking products, operations, and regulations

• Problem-solving and analytical skills

• Ability to work under pressure and manage multiple tasks

Qualifications

• Bachelor s degree in Business, Finance, Accounting, or a related field

• Relevant banking experience, preferably in a supervisory role

• Knowledge of banking systems and compliance requirements