Job Summary

The Airtel Customer Service Executive is responsible for delivering high-quality customer support by handling inquiries, resolving complaints, and providing accurate information about Airtel products and services. The role focuses on ensuring customer satisfaction, retention, and brand loyalty through effective communication and problem-solving.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, or chats professionally

• Respond to customer queries related to mobile, broadband, DTH, and other Airtel services

• Resolve customer complaints efficiently and within defined timelines

• Activate, deactivate, or modify customer service requests

• Educate customers on Airtel plans, offers, and value-added services

• Maintain accurate records of customer interactions in CRM systems

• Follow company policies, procedures, and quality standards

• Escalate complex issues to the appropriate department when required

• Meet individual and team performance targets (AHT, CSAT, FCR)