Job Summary

We are looking for an enthusiastic and confident Telecaller to join our institute. The role involves contacting prospective students and parents, providing information about courses, handling inquiries, and supporting admissions through effective communication.

Key Responsibilities

• Make outbound calls to prospective students and parents from provided leads

• Handle inbound calls and respond to course-related inquiries

• Explain institute courses, fees, schedules, and admission procedures clearly

• Follow up with interested candidates and maintain regular communication

• Maintain accurate records of calls, inquiries, and follow-ups

• Schedule counseling sessions or campus visits when required

• Achieve daily/weekly call and conversion targets

• Coordinate with the admissions and academic team

• Address basic concerns and escalate complex queries when needed

Required Skills & Qualifications

• Minimum qualification: 12th pass / Graduate preferred

• Excellent verbal communication skills (local language + English preferred)

• Basic computer knowledge (MS Excel, CRM, or call logs)

• Good listening and convincing skills

• Ability to handle students and parents politely and professionally

• Goal-oriented with a positive attitude

Experience

• Freshers can apply

• 0 2 years of experience in telecalling, admissions, or customer support preferred

Work Timings

• Full-time / Part-time (as applicable)

• 6 days a week