Job ID: #2335December 6, 2025
MANAGEMENT/HR (team leader for Durg bhilai , jagdlpur , ambikapur , raipur)
Skills
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*Job Purpose / Role Overview**
The Team Leader will supervise, guide and manage a team of tele callers / field executives / back office staff to drive credit card acquisition, processing, customer service and ensure compliance with all bank policies & regulations. The role includes achieving sales or operational targets, ensuring quality, handling escalations, and coordinating with internal teams for smooth application processing and service delivery. ([Jobhai][1])
**Key Responsibilities**
* Lead and manage a team (tele callers / field sales force / contact centre staff / operations staff) for credit card related tasks sales, acquisition, support, or back office. ([teamlease.com][2])
* Define daily/weekly/monthly targets/KPIs for the team (e.g. number of credit card applications, conversions, customer interactions, follow-ups) and monitor performance. ([Jobhai][1])
* Mentor, train, and motivate team members: onboard new staff, conduct refresher sessions on product knowledge, sales pitch, compliance, and policies. ([Adzuna][3])
* Coordinate between field/tele sales teams and back office / processing / dispatch / compliance / documentation units to ensure timely application processing and card delivery. ([Adzuna][3])
* Ensure 100% compliance with KYC norms, documentation standards, internal policies, and regulatory requirements (e.g. as mandated by the banking regulator). ([Adzuna][3])
* Handle escalations and customer service complaints related to credit card applications or cards; ensure closure/resolution within stipulated TAT. ([Adzuna][3])
* Prepare daily/weekly performance reports and share updates with management on team performance, achievements, bottlenecks, and corrective actions. ([Jobhai][1])
* Collaborate with internal functions (risk, compliance, operations, dispatch, documentation) to maintain process integrity, audit readiness, and smooth functioning of credit card lifecycle (from lead generation application approval issue/delivery). ([Adzuna][3]**Skills & Qualifications**
* Graduate (any stream; preferably commerce/finance/banking background) ([Jobhai][1])
* Prior experience in credit card sales, operations, or customer service typically 1 3 years overall, with at least some experience in a leadership or supervisory role. ([teamlease.com][2])
* Strong team management and leadership skills: able to mentor, motivate, monitor, and guide a team. ([Jobhai][1])
* Excellent communication skills (Hindi and/or local language, plus English), especially for tele sales, customer interactions and coordination across functions. ([Shine][5])
* Knowledge of credit card products and features, bank policies & compliance (KYC, documentation norms, regulatory/ RBI guidelines) relevant for credit card issuance. ([Apna][6])
* Basic computer literacy / familiarity with CRM tools, data entry, MS Office for reporting, documentation, data updates. ([Shine][5])
* Ability to handle targets, work under pressure, persist through rejections (in case of tele sales/ lead conversion), and remain self motivated. ([Shine][5])
**Key Performance Indicators (KPIs)**
* Number of new credit card applications submitted / sourced by team per month
* Conversion rate: applications approved cards
* Quality/compliance score: number of compliant applications (proper documentation, correct KYC, minimal errors)
* Customer satisfaction and complaint resolution rate / Turn Around Time for issue resolution
* Team productivity metrics (call volumes, follow ups, field visits, application follow-ups, dispatch coordination)
* Adherence to operational SLAs (processing time, card issuance time, documentation closure)
* Attrition and retention rate (if role includes hiring and onboarding)
**Reporting & Stakeholder Interaction**
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